Policies & Information - Christchurch Foodbank

Policy on Referrals (IMPORTANT)

The Christchurch Foodbank Carmarthen operates an **open-door policy**. This means **no referral is required** to receive a food parcel. Simply visit us during our opening hours, and our team will be happy to assist you.

Data Protection and Confidentiality Policy

We are committed to protecting your privacy. Any information you provide to our volunteers is treated with the strictest confidence and is only used to ensure we can provide you with the appropriate support.

We do not share your personal details with third-party organisations.
Data is stored securely and destroyed after a necessary period.
[**LINK HERE** to the full PDF or document of your Data Policy].

Health and Safety / Food Handling Policy

All food parcels are prepared following strict hygiene guidelines. Our volunteers are trained in safe food handling and storage. We only distribute non-perishable food that is well within its use-by date.

We cannot accept or distribute items past their best-before date.
All donated items are checked upon arrival.
[**LINK HERE** to the full H&S document].

Frequently Asked Questions (FAQ)

How often can I receive a food parcel?

We aim to support people through short-term crises. We ask that you speak to a volunteer who can discuss your specific needs and the frequency of support available.

Do I need ID?